Shopping Guide

We want your shopping experience with us to be pleasant and hassle-free. We want you to feel confident and secure about shopping on our site. You need not worry about quality, service or security.

Shipping Policies:
Orders received after 10am Pacific Time are processed the following business day. Shipping is via FedEx Ground and will take between 5-10 business days depending on the location. 2nd Day Air will be delivered in 2 Business days if order is received before 10am Pacific Time. Next Day shipments will be delivered in one business day if order is received before 10am Pacific Time. Orders are not processed on Weekends or Holidays.

Our Guarantee:
You can shop with confidence because we stand behind our complete line of products. If for any reason you or your gift recipient isn’t totally satisfied with any purchase, return item(s) within 30 days for a full exchange or credit.

Payment Terms:
We honor Visa, Mastercard, American Express and Discover via PayPal's secured checkout. You do not need a PayPal account to complete your order, as there will be an option to proceed without one. Your billing address must match the address on your credit card. Shipping address may differ.

Order Confirmation:
Once your order has been received, a confirmation by e-mail will be sent.

Images of products:
The images on this site may not represent the product you receive because some products are updated by the manufacturer before we update our image. All images are for illustration purposes only.

Return policy:
If within 30 days of receipt you are not satisfied with your purchase from Fairmont Sonoma Mission Inn & Spa Boutique, please return prepaid any unused or unopened product(s) along with a copy of your invoice to:

Fairmont Sonoma Mission Inn & Spa
100 Boyes Blvd.
Boyes Hot Springs, CA 95416

A credit will be issued to your credit card account upon receipt.

We suggest that you use a shipping method that will allow tracking. The Spa Boutique at the Fairmont Sonoma Mission Inn will not be responsible for lost returned packages.

The Spa Boutique at the Fairmont Sonoma Mission Inn reserves the right to refuse a return if the above conditions are not satisfied or in the case of excessive returns.

For all other inquiries email us at smi.retail@fairmont.com

Cancellation Policy:
If you wish to cancel an order, please call us at 1-800-772-7764. Please reference your order number.

Exchange Policy:
If you wish to exchange a product, simply return the item to the address above (refer to our Return Policy) and place an order for the product that you want. You will be charged for the shipping costs of your new purchases unless the exchange is due to the fault of Fairmont Sonoma Mission Inn & Spa.

Damaged Products:
If you received any item that is damaged, please contact us at 800-772-7764 or send an email to smi.retail@fairmont.com. Kindly provide all the details including the order number and we will send you a replacement. Once we have received the product, we will credit your account for the shipping costs that you have incurred in returning the product.

Security:
Security is provided concerning your name, address, e-mail and any other personal information you may provide within portions of our website. Payments are handled using Paypal – the safer, easier way to pay online without exposing your credit card number.